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    revendeuriptv

    Refund and cancellation policy

    Last updated: 28 October 2026 · Effective: 28 October 2026

    This page explains when an order of units can be cancelled or refunded. It completes the terms of sale (section 9 for the right of withdrawal). French version: remboursement des crédits.

    1. Cancellation before delivery

    As long as the access or the units have not been delivered, you can cancel the order by writing to the support; the amount already paid is refunded.

    2. Order not delivered within 24 hours

    Delivery usually happens within the first hour after the payment is confirmed, and within 24 hours at the latest. If nothing has reached you within that time, tell the support: you can ask either for delivery without further delay, or for cancellation and a refund.

    3. Right of withdrawal (consumer customers)

    If you order as a consumer and a right of withdrawal applies, it can be exercised within 14 days of the order, by a written message to the support. When ordering, you expressly request immediate delivery and acknowledge that, once the units are delivered, this right can no longer be exercised for the delivered units. For an order not yet delivered, point 1 applies.

    4. Delivered but unused units

    For units delivered but not yet used, the request is reviewed case by case, taking into account the rules of the panel concerned; the answer is given in writing.

    5. Used units and faulty lines

    A unit used to create or renew a line is used up. If a line does not work, contact the support with the line name and a description of the problem: depending on the case, the line is replaced, extended or refunded, and the remedy is given in writing. These rules do not limit your legal guarantees.

    6. Duplicate payment or wrong amount

    Any amount paid by mistake (duplicate payment, wrong amount, order sent twice) is refunded as soon as it is confirmed.

    7. Refund method and timing

    Refunds are made, where possible, with the payment method used for the order. The refund date is given in writing when the request is accepted. Fees charged by your own payment service do not depend on revendeuriptv.

    8. How to ask

    1. Write to the support on WhatsApp or at support@revendeuriptv.store.
    2. Give the order date, the panel, the number of units and the payment reference.
    3. Never send your passwords or full bank details.
    4. The support answers in writing and, if the request is accepted, gives you the refund date.

    9. Message template

    “To revendeuriptv, e-mail: support@revendeuriptv.store: I request the cancellation of my order of […] units of the […] panel, placed on […], payment reference […].”

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